This website (www.ferti-lab.ca) is the property of FERI-LAB (“Ferti-lab” or “we”). These Terms define the terms and conditions under which you may use our website and the products and services we offer. The content, services and information of Ferti-lab that you may obtain through the Website are referred to herein and in the Terms as the “Content”. By accessing or using the website of our service, you confirm that you agree that you have read, understood and agree to be bound by these terms. In case of your refusal to accept these conditions in whole or in part, please refrain from accessing and using this website.

This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from www.ferti-lab.ca (the “Site”).

INFORMATION REQUESTED

When you make a purchase or a reservation on our web site or you subscribe to our electronic communications, we collect the personal information which you provide us such as the first name and last name, the postal address, the postal code, the electronic address, telephone, credit card number, gender/sex, date of birth and any other information about you that you may provide. When you choose to sign up for our electronic communications, with your explicit permission, we may send you emails about news, updates and promotions regarding products and services.

Your personal information is collected through forms such as the website registration form, the order form, the communications preferences form. We use the collected information for the following purposes: tracking the order, information and promotional offers, statistics, contacting you and managing the website and our social media.

Your information is also collected through the interactivity that may be established between you and our website in the following ways: statistics, contact, management of the website and our social media. We use the collected information for the following purposes: forums or discussion areas, comments, correspondence, information and/or promotional offers.

The personal information we collect is collected through forms and through the interactivity established between you and our website. We also use, as described in the next section, cookies and/or logs to gather information about you.

COOKIES

When you visit the Site, we collect certain information through log file and cookies about your device, including information about your IP address, web browser, visited pages, you request, time and day information, the domain name of your internet service provider and information about your position when you are searching our physical position.

The use of such cookies allows us to improve our services and a personalized welcome, a personalized consumption profile, the follow-up of your command and make statistics. You may choose to authorize or refuse their use through your browser’s settings.

AGE OF RESTRICTION

By using this site, you agree that you have at least the age of majority in your state or province of residence, and that you have given us your consent to allow any dependent minor to use this website information. At the ferti-lab.ca physical site, some products and services are intended for an audience over 18.

EXPRESS AND IMPLIED CONSENT

When you provide us your personal information to sign up for our electronic communications, complete a transaction, verify your credit card, place an order, schedule a delivery or return a purchase, we assume that you agree that we collect your information and that we use it in accordance with the provisions of Canadian law, including the anti-spam law (Bill C-28), and for these purposes only.

ACCESS RIGHT

We are committed to recognizing a right of access and rectification to data subjects wishing to consult, modify or delete information concerning them.

To exercise these rights, you can contact us:

1. By sending us an email to the following address: info@ferti-lab.ca
2. By calling us at 1-888-484-3033
3. By writing to us at: Roxton Falls, QC

WITHDRAWAL AND OPPOSITION RIGHT

We are committed to offering you the right to oppose and opt out of your personal information. The right of opposition is the possibility offered to Internet users to refuse that their personal information be used for certain purposes mentioned during the collection. The right of withdrawal is the possibility offered to users to request that their personal information no longer appear, for example, in a mailing list.

To exercise these rights, you can contact us:

1. By sending us an email to the following address: info@ferti-lab.ca
2. By calling us at 1-888-484-3033
3. By writing to us at: Roxton Falls, QC

LEGAL OBLIGATION

We may disclose your personal information if we are required by law to do so or if you violate our Terms of Service.

THIRD PARTY SERVICE PROVIDERS

In general, we only share customer information with third party service providers to the extent necessary to perform the services they provide us. However, some third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies regarding the information we are required to provide them for your purchase transactions.

With respect to these providers, we recommend that you read their privacy policies carefully so that you understand how they will manage your personal information. It should be remembered that some providers may be located or have facilities located in a different jurisdiction than you or ours. So, if you decide to pursue a transaction that requires the services of a third-party provider, your information could then be governed by the laws of the jurisdiction in which that provider is located or those of the jurisdiction in which its facilities are located.

For example, if you are in Canada and your transaction is processed through a US-based payment gateway, your proprietary information that was used to complete the transaction could be disclosed under United States, including the Patriot Act. Once you leave the site of our shop or are redirected to the website or the application of a third party, you are no longer governed by this Privacy Policy or the Terms of Service of our website.

LINKS

You may have to leave our website by clicking on certain links on our site. We assume no responsibility for the privacy practices of these other sites and recommend that you read their privacy policies carefully.

CANCELLATION POLICY

• We respectfully request 24-hours notice of all cancellations
• We will send you a reminder 48-hours before your appointment
• You will be charged 50% of the service booked in case of no-show
• You can call cancel or reschedule using the buttons below, or call us at (514) 931-8883 during business hours (voicemail messages are not accepted for cancellations)

SECURITY

To protect your personal information, we take reasonable precautions and follow industry best practices to ensure that they are not lost, misappropriated, accessed, disclosed, altered, or destroyed in an inappropriate manner.

The personal information we collect is kept in a secure environment. People working for us are required to respect the confidentiality of your information. To ensure the security of your personal information, we use the following measures: Secure Sockets Layer (SSL) protocol, Digital certificate development, Login/password, Firewalls, Access management – authorized person, Management access – data subject, network monitoring software, computer backup.

We are committed to maintain a high degree of confidentiality by incorporating the latest technological innovations to ensure the confidentiality of your transactions. However, since no mechanism offers maximum security, there is always a risk involved when using the Internet to transmit personal information.

If you provide us with your credit card information, it will be encrypted using the SSL security protocol. While no method of Internet transmission or electronic storage is 100% secure, we follow all PCI-DSS requirements and implement additional standards generally recognized by the industry.

QUESTIONS AND CONTACT INFORMATION